Symbian smartphones

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Ilse Jurrien
brand LogMeIn category Technology

Remote support for Symbian smartphones

content type Press information Mail the editor Posted by Ilse Jurrien
Monday, March 24th 2008 - 15:00 CET - Comments: 0
D uring the GSMA Mobile World Congress, held in Barcelona, LogMeIn provider of on-demand, remote-connectivity solutions was able to show a preview of its LogMeIn Rescue+Mobile support service for smartphones running the S60 platform on the Symbian operating system. The Rescue Mobile support service enables organizations of all sizes, from the mobile phone carrier to the small business IT service provider, to deliver on-demand, custom remote support.
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Rescue+Mobile remote support for Symbian smartphones

Already available for Windows Mobile devices, the LogMeIn Rescue+Mobile service is the first web-based, on-demand remote support product that unifies support for multiple smartphone and computer operating systems. It is part of the award-winning LogMeIn Rescue family of products that are used by more than 10,000 IT professionals. The service is available to mobile wireless carriers, corporate IT departments and IT support service organizations responsible for managing, repairing and training users of remote computing assets.


Smartphones with Symbian operating system

"Symbian continues to dominate the worldwide converged mobile device market with 63 percent market share in Q3 07," said Stacy Sudan, research analyst, Mobile Enterprise Software, IDC. "By year-end 2011, nearly 75 percent of the US workforce alone is expected to be mobile. Carriers, enterprises and small-to medium-sized businesses will be interested in deploying support solutions to meet the demands of workers that will need more flexibility and mobility in both their work and personal lives."


Remote Support Smartphones


LogMeIn Rescue platform for S60 smartphones

"The LogMeIn Rescue platform continues to expand - making it easy for IT support technicians to reach out and fix far-flung computing devices - whether it's a laptop or desktop computer, or a mobile device," said Richard Redding, vice president and general manager, Mobile, LogMeIn, Inc. "As mobile phones increase in popularity among consumers and enterprise users - and become increasing complex - we are helping IT organizations to cost effectively access and support remote end-users."


How to support Symbian smartphones remotely

LogMeIn Rescue+Mobile is easy for both the technician and the device owner to use Technicians can simultaneously support smartphones and computers from a single console. The support technician sends a text message to the device owner, which includes a link to download a small applet onto the mobile device and a connection code. The technician then connects to the mobile device and with the user's permission, can gain control of the device. At this point, the technician can make fixes, update software, conduct training sessions or configure settings - even view the display and use the keypad, as if the phone were in their hand.


Mobile Phone Support


Rescue Mobile remote support for Symbian smartphones

"Our employees are incredibly mobile - it's part of our competitive edge in the financial industry," said Sanford Levitt, Director of Information Technology, Wittenbach Business Systems. "With more than 100 smartphones in the field, Rescue+Mobile has an impact on our productivity. Instead of an hour on the phone trying to solve a problem, the support team can resolve issues in just a few minutes."

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